Returns & 30-Day Guarantee

The 30-day guarantee

Use the board for 30 days. If it hasn't changed how your days run, tell us within 30 days of delivery and we'll refund you in full.

You don't have to send it back. Keep the board.

Why we do it this way: return postage on a $39.95 board costs you time and us more than the refund, and we can't resell a used board anyway. So we'd rather you keep it, pass it to someone who'll use it, and we part on good terms.

How to claim it

Reply to your order confirmation email, or use our contact form, within 30 days of your board arriving. Tell us your order number. That's the whole process — no forms, no return label, no questions about why.

Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

Damaged in transit

If your board arrives damaged, send us a photo within 7 days and we'll ship a replacement. Don't send the damaged one back — keep it or bin it, whichever suits.

Wrong item or missing marker

Tell us and we'll fix it. Same deal: photo, order number, replacement sent.

Pre-order cancellations

The first production run ships from the week of 5 October 2026. If you've pre-ordered and change your mind before your board is dispatched, tell us and we'll cancel and refund in full — no wait, no conditions.

Your rights under Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. This guarantee sits on top of those rights — it doesn't replace them.